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Bobobox career site
Product - Digital Product, Tech, and IoT · Bandung HQ

Tech Support Engineer

Tech Support Engineer executes day-to-day technical operations across network, IT, and IoT systems, ensuring optimal functionality of site technologies through proactive maintenance and responsive troubleshooting.


What you will do:

  • Technical Operations:
    • Perform network troubleshooting (LAN/WiFi connectivity, basic switch configs).
    • Resolve IT helpdesk tickets (hardware/software, desktop support).
    • Conduct IoT device deployments and basic diagnostics.
  • Site Preparation:
    • Execute pre-deployment checklists for new sites.
    • Install and configure standard tech equipment.
    • Complete preventive maintenance schedules.
  • Operations Support:
    • Document all support activities in ticketing system.
    • Escalate complex issues to senior team members.
    • Maintain equipment inventory logs.


You will fit in this job if you:

  • Up to 3 years of professional experience in technical or IT support roles.
  • Exposure to multiple technology domains (IT, networking, IoT preferred).
  • Troubleshooting Windows/Linux operating systems.
  • Basic scripting knowledge (Bash, PowerShell).
  • Understanding of TCP/IP, WiFi, and basic routing principles.
  • Proficiency with network troubleshooting tools (e.g., ping, traceroute, Wireshark).
  • Experience in device provisioning, field diagnostics, and remote monitoring.
  • Strong analytical and problem-solving skills.
  • Excellent communication and customer service orientation.
  • Adaptability to shifting priorities and dynamic environments.
  • Proactive, responsive, and detail-oriented in documentation.
  • Strong sense of accountability and teamwork.
Department
Product - Digital Product, Tech, and IoT
Locations
Bandung HQ
Employment type
Full-time

Our Perks & Benefits

  • 🏄🏻‍♀️ 12 days Paid Leave

    We value that you get more time with your family and friends. Therefore, we comply to Indonesia law by providing 12 days paid leave.

  • 🕐 Hybrid Working Model

    We value work-life balance, therefore for most roles we implemented a scheduled work from the office.

  • 🏥 Social Security Benefit (BPJS)

    We care about your family at home. Bobobox is committed to ensuring that employees get what's required by Indonesia law.

  • 🕺 Regular social & team events

    From sport-focused (Bob's League) to casual networking events (Munch and Mingle). We always have fun at the office!

  • 🏥 Private Health Insurance

    Covers both in-patient and out-patient for employees. Applicable for certain positions.

Bandung HQ

Product - Digital Product, Tech, and IoT · Bandung HQ

Tech Support Engineer

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